Frequently Asked Questions

General

  • Illogical as it may sound, a perfect score on any testing tool is not the goal you should aim for. The PageSpeed Insights score, for example, is not fixed. It varies on each test.

    So, your focus should instead be on Google Core Web Vitals metrics which are the individual timings Google now uses in its algorithm.

    While our goal is always to achieve page load times of under 1 second, we never make any empty promises about the final output we achieve. Anyone promising you a certain score or time is simply trying to sell you on their services.

    That being said, the majority of the websites we manage load in under or around 2 seconds, which is the recommended page load time to hit as per Google.

  • Not necessarily, but quite often, yes. If you’re currently using an EIG-owned company like Bluehost/HostGator, or any equivalent provider, you likely need to switch to reach truly blazing-fast load speeds.

    We’re a featured WordPress VIP Silver Agency Partner, and we can vouch for WordPress VIP’s premium managed hosting quality, customer support, and focus on speed. We can help you with the end-to-end process of moving your WordPress website to the VIP infrastructure, following VIP coding standards, and meeting VIP plugin compatibilities.

    We ensure everything moves over smoothly with zero downtime. Once the migration is complete, we also manage your hosting environment to ensure your website is maximizing its new, fast server.

  • This depends on the size of your WordPress website — the amount of data, content, and the functional complexities of your current website.

    The more complex your website and the more pages to optimize, the more time it will take to hit top speeds and scores on performance benchmarking tools.

  • Rest assured, all your data in its entirety will remain safe and intact during the performance optimization process.

  • As with your data, your existing site’s SEO juice will remain intact and your search engine rankings won’t be affected. If anything, you may expect a notable increase in your page rankings once we’re done optimizing your site speed.

  • We don’t showcase fixed upfront costs as various factors like size, complexity, content, modules, etc. come into play. So the cost of a WordPress page speed optimization service can be determined once we assess your website and requirements.

  • Yes, being experts in native/display ads and website analytics, we do offer advanced third-party code optimization to make these elements of your website faster.

    This includes reviewing your website’s third-party scripts (ads, analytics services, etc.) and making them load more efficiently using various methods like deferring the parsing of JavaScript, establishing early connections, lazy-loading third-party resources, and more.

  • WordPress Multisite isn’t ideal for performance, especially if you’re running an extensive Multisite setup with numerous plugins. Multisite does offer management convenience but often the tradeoff is performance.

    That being said, we do take up WordPress Multisite projects and have a track record of happy clients.

  • Yes, being comprehensive WordPress experts, we also help multilingual WordPress websites with performance optimization to reach their fastest possible speeds.

  • Here’s a list of Google tools we recommend to check your website’s performance:

    • Search Console
    • PageSpeed Insights
    • web-vitals JS
    • Chrome User Experience Report


    And here’s a list of third-party tools you can use to further evaluate your website’s overall performance:

    • Cloudflare
    • New Relic
    • Akamai
    • Calibre
    • WebPageTest
    • Blue Triangle
    • Sentry
    • SpeedCurve
  • If you think:

    • Your CMS’s backend is too complex, or
    • Many of the built-in features offered by your CMS are unused, or
    • You’re paying too much for your CMS’s maintenance, or
    • The performance doesn’t meet your requirements, then

    It’s time to convert Drupal to WordPress. If you are unsure whether you require migration, we can do an audit of your website and suggest the best course of action.

  • This depends on the size — the amount of data and content — and the functional complexities of your Drupal website. The more complex the site and the amount of data to be transferred, the more time it will take to migrate your website.

  • No, all your data in its entirety will be migrated to your new WordPress website.

  • In the short term — a few weeks to a couple of months — your rankings may dip a little. But in the long run, your Drupal website’s SEO will remain intact and your current search engine rankings won’t be affected.

  • If you move it to the same domain, your Drupal website will be replaced by the WordPress version. During migration, your current website remains functional and live.

  • If you are satisfied with your current provider’s services and they can host WordPress websites (which most do), you can stay with your current provider. If you have problems with your current provider (say with regards to performance or ease of use), it’s a good idea to switch to a new hosting provider.

    For enterprise-grade websites, switching to a managed hosting platform like WordPress VIP can be an extremely wise investment.

  • It depends on your existing website. To get a better understanding, we will conduct a thorough evaluation and audit of your Drupal website to gather all necessary information for a successful migration.

  • There’s no fixed cost as various factors like website size and complexity come into play. So the cost can be determined once we understand your requirements.

  • If your Joomla website loads slow, is tough to manage, has multiple outdated components with no chances of upgradation, is costly for you, or is not performance-oriented, it is the right time to shift from Joomla to WordPress. This transition will improve your data security, backend simplicity, functionality, performance, load speed, and user experience.

  • It depends on the project requirements, data complexity, amount of data, and features of your current website. The bigger the project and its scope, the higher the time. However, we will let your Joomla implementation stay hosted in the domain space until the WordPress solution is being built. This will ensure minimal downtime for your website and the least hassles for your visitors.

  • The amount of content, modules, pages, customization, and variation other aspects are the deciding factors when it comes to the cost of Joomla to WordPress migration. Once our team will understand your project and finalize the project scope, we can give you an estimate and decide the pricing model.

  • Multidots uses each possible Data Security aid to make sure that the migration remains safe and fast. We can vouch for our quality of services and assure you that your data will be completely safe with us. So, you need not worry about anything.

  • Truth be told, Joomla to WordPress Migration is a risk with inexperienced teams. But Multidots WordPress developers and migration professionals have handled hundreds of such projects yet. With us, the quality of your website and the functionality of the new implementation can improve only.

  • Yes. Multidots can provide hybrid migration as well as selective migration services to Joomla website owners, assuring hiccup-free execution of the project – no matter how challenging it seems.

  • We shift your website to WordPress without actually pausing it in between, its traffic remains untouched, and throughout this process, your site remains live.

  • It is not essential. As per your project scope and expectation, we can audit your current deployment and suggest the best hosting service provider for your WordPress solution. Our team will ensure that we make a pick for performance-oriented migration.

  • Yes. Your safety and trust are important to us. Therefore, we make sure to sign an NDA before the initiation of the project. We will never ever resell your data or share it with unauthorized sources.

  • We take proper backups of your website and ensure deploying the WordPress solution to cause no harm to your site ranking. With our WP development team, the chances of Joomla data or SEO ranking loss are negligible.

  • If you think:

    • Your website’s backend is too complex, or
    • Many of the built-in features offered by your CMS are unused, or
    • You’re paying too much for your CMS, or
    • The performance doesn’t meet your requirements, then

    it’s time to migrate your Sitecore CMS to WordPress. If you are unsure whether you require migration, we can do an audit of your website and suggest a course of action.

  • This depends on the size of your website, the amount of data, and the functional complexities of your current website. The more complex the site and the amount of data to be transferred, the more time it will take to migrate your website.

  • No, all your data in its entirety will be migrated to your new WordPress website.

  • Your Sitecore website’s SEO will remain intact and your current search engine rankings won’t be affected.

  • If you move it to the same domain, your Sitecore website will be replaced by the WordPress version.

  • If you are satisfied with your current provider’s services and they can host WordPress websites (which most do), you can stay with your current provider. If you have problems with your current provider (say with regards to speed or ease-of-use), you may switch to a new provider.

  • It depends on your current website. To get a better understanding, we will conduct a thorough evaluation and audit of your Sitecore website to gather all necessary information for a successful migration.

  • There’s no fixed cost as various factors like size and complexity come into play. So the cost can be determined once we evaluate your requirements.

  • WordPress Multisite is a feature in WordPress that allows for the creation of a subsite network within a single WordPress installation.

  • This is a great option for businesses who want to take the advantage of multiple websites that showcase different aspects of their business. It makes sense when you need a network of sites that are related to one another in some way or form.

  • With WordPress Multisite, an admin can manage and control multiple websites from a single dashboard. What’s more, content can be pushed out across multiple sites at one go. Multiple websites can also share themes and plugins. This saves a lot of time and effort.  This is not a benefit you will get if you have two different WordPress installations (different WordPress websites).

  • The very fact that numerous websites are being run from just one hosting account means that it is affordable. Imagine a scenario wherein your business needs 50 websites to ensure its messaging reaches all its target audience? The expense incurred  will be immense if you are going to design and develop 50 websites with 50 hosting accounts! On the other hand, you have a network of subsites with one main website. This definitely makes more financial sense.

  • Enterprise grade WordPress solutions are built to deliver optimum performance and sport extremely dependable infrastructure empowered with cutting-edge functionality that can smoothly scale to meet the growing demands of large organizations.

  • If you want to build a large-scale website, WordPress VIP is your answer. It is a WordPress hosting platform whose categorical objective is to host enterprise websites. It’s the right choice for extremely high traffic websites and which demand the next level of performance and security.

  • Irrespective of where your content is at, we have the expertise to migrate it to WordPress. So, whether it is in a MySQL or Oracle database, or an exported file or any other location, we have the expertise to migrate all your existing content to WordPress.

  • Yes, WordPress can perfectly satisfy your enterprise needs as it’s a very stable and ever evolving CMS with a plethora of advanced plugins that you can choose from. What’s more, WordPress can easily integrate with numerous business-critical platforms including CRM and ERP systems and even marketing automation platforms.

    1. Introduction/Discovery Meeting: The first step is to have an initial introduction meeting on phone/zoom to know more about your business and project.
    2. Proposal Presentation: Multidots team will present you a proposal that includes our understanding of the problem (scope of work/scope of engagement), solution, cost, time-line and other terms.
    3. Finalize the Contract: If you are happy and ready to engage with Multidots, we will formalize the contract by signing a Master Service Agreement (MSA) and other on-boarding formalities.
  • Our #wonderdots love open-source and WordPress. And we are proud that our team at Multidots consistently contributes to WordPress, WooCommerce, BuddyPress, and other open-source initiatives. This spirit of giving back not only makes us feel grateful but it also creates greatness within and around us.

    1. 89% of our team has contributed to core WordPress, WooCommerce, and BuddyPress releases.
    2. Multidots sponsors 7 contributors for a total of 28 hours per week for the “Five For The Future” initiative by WordPress.
    3. One of the lead organizers of do_action Ahmedabada hackathon to support non-profit organizations in the local community.
    4. Multidots is one of the lead organizers of the Ahmedabad WordCamp and Meetup group.
    5. We have sponsored several WordCamps around the world.
    6. Multidots team regularly attend and speak at global WordPress events.
  • Having a clear and detailed scope of work that should include: outline, key features, work-flow, wire-frames, and other key information is highly recommended. But don’t worry, we have a team of solution analysts who are trained experts to help you out with scope-of-work documents. You can hire them on an hourly basis to save your time.

  • The introduction/discovery meetings help us understand your business and needs. The better we know your business, the better we will be able to help. There are a few key things that we will ask during these discovery/introduction meetings and ask for you to have this information ready for the discovery meeting.

    • About Business – Team size, competitors, locations of operations, customers, and market that you serve, number of media/web-properties that you own/manage, financial and operational KPIs, etc.
    • About the Project/Idea/Problem – Scope of work document, tentative budget, launch/completion timeline, references/competitors
  • Yes, we offer white-label services with 100% confidentiality.

    • 11+ years of experience in web development and WordPress development.
    • One of the WordPress VIP Partner Agency.
    • 80+ globally distributed team available around-the-clock.
    • Experience working with a small startup to large enterprise brands and companies such as Accenture, MIT, Jumeirah, National Association of Broadcasters (NAB), and Sneaker News.
    • Core contributor to WordPress and a variety of different open-source initiatives and events.
    • Active and proud members of a variety of different industry associations and chambers of commerce.
  • Yes, we have a team based in California, Virginia, and Washington, DC area, and are available to talk at 646-586-5500.

  • We provide 1 to 3 months of free support based on the nature and size of the project. After free support, we have separate retainer and maintenance services that will cover ongoing hassle-free support and maintenance of your website.

    • Introduction/Discovery Meeting: The first step is to have an initial introduction meeting on the phone/zoom to learn more about your business and project. Schedule a discovery meeting or submit the inquiry form here.
    • Proposal Presentation: The Multidots team will present you with a proposal that includes our understanding of the problem (scope of work/scope of engagement), solution, cost, timeline, and other terms.
    • Finalize the Contract: If you are happy and ready to move forward with Multidots, we will finalize the contract by signing a Master Service Agreement (MSA) and other on-boarding formalities.
  • Our project managers and account managers will be the direct point of contact. We have the availability of project managers in the USA and India.

  • The work-hours are Mon-Fri 9:00 AM to 5:00 PM Pacific Time/Eastern Time for our team based in the USA. And Mon-Fri 10:00 AM to 7:00 PM Indian Standard Time for our team in India. We also provide support to your preferred time-zone.

  • Yes, we provide 3-hours free consultation with domain experts. You can utilize these free consulting hours to brainstorm your ideas/problems, refine the requirements, discuss the possible solutions and approaches. You can schedule the meeting with the domain expert here.

  • We accept wire transfer, Stripe, and PayPal from our global clients. For our clients based in the USA, we also accept checks and ACH as additional means of payment.

Technical & Process

  • Screen Resolutions (Pixels)
    375×667, 1024×768, 1,334×750, 768×1024, 1536×2048, 410×730, 1080×1920, 1440×2960, 1920×1080, 1920×1080

    Browser compatibility
    Windows:
    Google Chrome Version – 74.0.3729.131
    Mozilla Firefox Version – 66.0.5EDGE – 42.17134.1.0

    Mac OS
    Google Chrome – 74.0.3729.131
    Safari – 12.1 (14607.1.40.1.4)

  • 80% of our team are WordPress experts. Being a WordPress VIP Agency partner, WordPress is a strength of our team. Many of our WordPress developers are core contributors to WordPress and speak at a variety of local and international WordCamps and WordPress based events and conferences.

    • Kickoff & Project Plan – We divide the project into multiple milestones based on modules or sitemap pages and schedule the delivery milestone dates accordingly.
    • Development Milestones – Development team will code based on the milestone feature list.
    • QA Milestones – QA team will perform the quality testing for each development milestones before the client demo.
    • Client Demo – The project team will arrange a milestone demo to showcase all the features under each milestone with the client.
    • Final CAT with client team – When all the milestones are done, the project team will provide a staging copy for Client Acceptance Testing (CAT).
    • Pre-Launch checklist – After the completion of the CAT, we will set a launch date and perform a pre-launch checklist.
    • Post-Launch checklist – Once the website is live, our team will perform the post-launch checklist.
  • Every project we deliver has to pass through our security checklist. During the security testing we make sure the following things apply:

    • Using the latest version of WordPress core and plugins.
    • We do data escaping to prevent cross-site scripting.
    • Data sanitization and validation to prevent CSRF and SQL injections.
    • We strictly comply with coding standards such as PHP_CodeSnifferWordPress-VIP-Minimum.
    • We utilize security plugins like WordFence & JetPack to protect websites from DDoS and malware attacks.
    • Apart from that, we have several other rules and standards like changing wp-admin URL, limiting the admin login attempts, implement two-factor authentication for admin, using strong passwords, using SSL, etc.
  • Yes, for the majority of the projects we create, we follow the Bootstrap Framework if the design files are compatible. If not, we will do custom development to avoid unnecessary CSS overloading.

  • Yes, 50% of our team has experience working with Angular and React. We have good expertise with the New Gutenberg Block Editor, which is built on top of React. Many projects we have been doing for clients over the course of the past several months have required us to build custom blocks for Gutenberg based on our client’s specific needs.

  • Yes, we follow WordPress-VIP-Coding standards, where code commenting is one of the mandatory rules.

  • We use Github Private repositories to manage code. On Github, we follow the standard branch structure as follows:

    • Master for production
    • Development for staging
    • feature-<feature name> for each unique feature
    • hotfix-<bug/fix name> for each quick fix
  • We have a robust process for verifying project requirements, which also includes design specifications. We have the entire team involved from the project kickoff meeting, including Front-End Developers and QA. Before delivering to a client, we run internal-UAT, where our QA team checks each aspect of the design specification. With multiple rounds of internal testing and the attention to detail, we can ensure design fidelity.

  • To ensure code quality, we follow many different standards for quality and performance.

    • W3C Validation with CSS Lint for HTML & CSS code
    • JSLint for Javascript code
    • We extensively use PHPStorm IDE with code check integrations. Besides, we have our GitHub repos, integrated with Travis for pre-hook commit check with PHPCS
  • Yes, we do have an in-house QA team (of 12 QA engineers) who focus on project quality. To test the design with exact pixels, we take the help of our experienced QA, who has a keen design eye. Also, we use online tools like “PerfectPixel” Google Chrome addon, BrowserStack for browser compatibility, online tools like CSSPrecise, and https://zeplin.io/. Often, we allocate one of our design team members to review the final webpage.

Staff Augmentation